Introduction

Foster Family Law respects your privacy, and we are committed to protecting it by complying with this policy. As part of our commitment to the protection of your privacy and your personal information, we provide this notice explaining our management practices for personal information we collect through this Website.

This policy describes:

• How we collect, use, disclose, and protect the personal information of our clients and website users (“you”);
• Describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”); and
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Your Privacy Rights

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.

Information We Collect About You

We collect and use several types of information from and about you, including:

• Personal information that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, email address, phone number, Internet protocol (IP) address used to connect your computer to the Internet, and any other identifier we may use to contact you (“personal information”).
• Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.
• Technical information, including your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.
• Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.

How We Collect Information About You

We use different methods to collect your information, including through:

• Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
• Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details or IP addresses. We do not currently use cookies.

Information You Provide to Us

The information we collect directly from you on or through our Website may include:

• Information you provide by filling in forms on our Website. This includes information provided at the time of requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence, including email addresses, if you contact us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you;
• To provide you with information or services that you request from us;
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it;
• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
• To notify you about changes to our Website or any products or services we offer or provide though it;
• To improve our Website, products or services, marketing, or customer relationships and experiences;
• To allow you to participate in interactive features, social media, or similar features on our Website;
• To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you;
• In any other way we may describe when you provide the information; and/or
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information that we collect, or you provide, as described in this privacy policy:

• To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy;
• To fulfill the purpose for which you provide it;
• For any other purpose disclosed by us when you provide the information; and/or
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;
• To enforce or apply our terms of use https://www.fosterfamilylaw.ca/terms-of-use and other agreements, including for billing and collection purposes; and/or
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Foster Family Law, our clients, or others.

Transferring Your Personal Information

We may transfer personal information we collect or you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at jennifer@fosterfamilylaw.ca.

Accessing and Correcting Your Personal Information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at jennifer@fosterfamilylaw.ca to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information; however, we will notify you of any fee in advance.

We may request specific information from you to help us confirm your identity and your right to access. Applicable law may allow or require us to refuse to provide you with access to some or all the personal information we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at jennifer@fosterfamilylaw.ca. Please note that if you withdraw your consent, we may not be able to provide you with particular services. We will explain the impact to you at the time to help you with your decision.

Changes To Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you.

We include the date the privacy policy was last revised at the bottom of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information and Challenging Compliance

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact Jennifer Foster at jennifer@fosterfamilylaw.ca.

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact Jennifer Foster at jennifer@fosterfamilylaw.ca.

Last Revised: January 21, 2023